Shipping rates and policies are subject to change without notice.
Your exact shipping and handling charges (and any applicable taxes) will be displayed during checkout.
Orders will be shipped within 3-4 business days by ground shipping.
If we are unable to fill your order, yo will be notified by e-mail message and given the date that item will be available.
If you have any questions about shipping issues that are not answered here, contact us at att-support@hotmail.com.
RUSH Shipping
RUSH shipping is avaliable for an additional $20. RUSH shipping fees apply to all orders including promotional items and promotional shipping.
Returns
If you are not satisfied with the quality of our merchandise, simply return the product, in its original packaging, within 30 days for a refund, credit or exchange. All products returned are subject to a 15% restocking fee, shipping and handling fees are not refundable. Send an e-mail message to att-support@hotmail.com to request return instructions which will include a RM# (Return Merchandise Number). Returns without an RM# will not be accepted.
Complaints Procedure
Our aim is to deal with any problems and difficulties quickly and fairly. We will do this by: monitoring all complaints and suggestions to help us identify what is going wrong and how we can improve.
If you feel you have a complaint then please contact our Customer Services department:
Or write to:
Statue Central, 2306 Bonita, Carlsbad, NM 88220, USA
You will be informed within 5 working days of our reply to your complaint. We will explain what actions we intend to take to resolve the complaint.
Privacy Policy
Statue Central is committed to protecting your privacy, we use the information we collect from your shopping experience to process orders. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). If you agree to join our mailing list then we use the e-mail address you supply, to inform you of updated product information and special offers. Please read on if you wish to learn more about our privacy policy.
What information do we collect?
When you order we need to know your name, shipping address, e-mail address, credit card or debit card number and expiration date. This allows us to process your order. When you sign up to our mailing list we only need to know your e-mail address and you will be sent details of new products and special offers in the store.
How do we protect your information?
The personal information which we hold will be held securely in accordance with our internal security policy.
Do we use cookies?
Yes we use cookies to enable a better shopping experience. Cookies are small pieces of information stored locally on your computer by your browser. We use cookies to enable you to hold the content of you shopping basket between visits, we do not store any personally identifying information in these cookies.
Will we sell your information?
Statue Central does not sell any information about their customers, it's as simple as that. We will not forward your details on to any third party at any time.
If you have any comments about our privacy policy then please contact us:
Or write to:
Statue Central, 2306 Bonita, Carlsbad, NM 88220, USA
Credit/Debit Card Security
All financial transactions carried out with Statue Central take place using secure servers. All information is encrypted using state of the art SSL software. This software ensures that no third party can access your details.
